Everything you need to know about booking a LuxePad with Apex Hospitality Rentals — direct booking, payment, cancellation, check-in, parking, and concierge services across Miami, Atlanta, and the Washington DC Metro area.
Frequently Asked Questions
Is it safe to book direct with Apex Hospitality Rentals?
Yes. Apex properties are professionally managed on Guesty — the same platform used by Marriott Homes & Villas and Vacasa. Every reservation is identity-verified through Guesty Verify, and properties are protected through Guesty Shield. Booking direct at apexhospitalityrentals.com gives you the same property at a lower total price than Airbnb or VRBO.
How do I save by booking direct?
Book direct and use code APEXDIRECT10 to save 10% versus Airbnb. Direct guests also get free early check-in (subject to availability), a welcome basket, late checkout where available, and a 5% loyalty discount on a future Apex stay.
What payment methods do you accept?
We accept major credit and debit cards through our secure booking system. For corporate stays we can provide itemized invoices — contact our team for details.
What is the cancellation policy?
Free cancellation up to 14 days before check-in. 50% refund if cancelled 7 to 14 days before arrival. No refund within 7 days of arrival. Custom terms are available for long corporate stays.
How does check-in work?
Self check-in via smart lock. You will receive your unique door code 24 hours before arrival — no key pickup or front-desk wait required.
What is the minimum stay?
2 nights for most weekends; 3 nights during major events such as F1 Miami, Art Basel, the FIFA World Cup, and New Year’s Eve.
Is parking included?
Parking varies by property: valet is included in Brickell, garage parking is included in Silver Spring, and paid on-site or garage parking is available in Downtown Miami and Midtown Atlanta. Check each listing for specifics.
Is the Wi-Fi fast enough for remote work?
Yes — 500+ Mbps fiber internet on all properties, with a dedicated workstation and external monitor in every unit.
Are pets allowed?
Service animals are always welcome. Other pets are considered case-by-case with a $150 cleaning fee — please message us before booking.
What concierge services do you offer?
Our in-home concierge can arrange private chef dinners, in-home massage, fresh flower delivery, mid-stay cleaning, grocery pre-stocking, airport transfers, and local experiences. Explore concierge by city: Miami, Atlanta, and DC Metro.
Can I extend my stay mid-trip?
Yes, if the dates are open — message us through your reservation and we will add the nights at your original nightly rate.
Where are your properties located?
Miami (Brickell and Downtown), Midtown Atlanta, and Silver Spring in the Washington DC Metro area.
Still Have Questions?
Reach the Apex Hospitality Rentals team any time at +1 (305) 204-9744 or through our contact page — we respond within 2 business hours, 7 days a week.
Book direct & save 10% with code APEXDIRECT10. Skip the platform fees — full concierge, flexible cancellation, and a real human host. Contact the Apex team or browse availability today.