Privacy Policy
Apex Hospitality Rentals
Last Updated: March 27, 2026
1. Introduction
Apex Hospitality Rentals (“Apex Hospitality Rentals,” “Apex Hospitality,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:
- book a stay at one of our properties
- rent a vehicle through our services
- visit our website
- communicate with us via phone, email, or SMS
- interact with us through platforms such as Airbnb, VRBO, or similar services
By using our services, you consent to the practices described in this policy.
2. Information We Collect
Personal Information
We may collect:
- full name
- email address
- phone number
- mailing address
- date of birth
- government-issued identification
- payment details
- reservation details
- guest information
Communication Information
We may collect:
- SMS messages
- emails
- call logs
- customer support interactions
SMS Messaging Information
If you provide your mobile phone number and explicitly opt in to receive SMS communications, we may collect:
- phone number
- opt-in consent records
- message history
- delivery data
SMS messages may include:
- reservation confirmations
- check-in instructions
- access codes
- booking reminders
- maintenance alerts
- guest support communications
Message frequency varies based on your reservation activity and support needs. Message and data rates may apply. You may opt out at any time by replying STOP or request assistance by replying HELP.
Technical Data
We may collect:
- IP address
- browser and device information
- cookies and usage data
3. How We Use Your Information
Reservation Management
We use your information to:
- process bookings
- send check-in instructions
- manage property access and guest support
Customer Communication
We use your contact information to:
- respond to inquiries
- provide service updates
- deliver reservation-related communications
SMS Communications
We send SMS messages only to users who have explicitly opted in through our website or booking process.
SMS communications are used for:
- reservation confirmations
- check-in instructions
- access codes
- booking reminders
- maintenance alerts
- guest support communications
Message frequency varies. Message and data rates may apply.
Email Marketing Communications
If you provide your email address, we may send promotional or marketing communications, including:
- special offers
- discounts
- new property announcements
- travel recommendations
You may opt out of marketing emails at any time by clicking the unsubscribe link included in the email.
Security & Fraud Prevention
We use information to:
- verify identity
- detect and prevent fraud
- protect guests and property
Business Operations
We may use data to:
- improve our services
- analyze performance
- enhance the guest experience
4. Data Sharing
We do not sell personal information.
We may share information with:
- payment processors
- booking platforms (e.g., Airbnb, VRBO)
- service providers
- identity verification vendors
These parties are required to protect your information.
5. SMS Data Protection
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. Data Retention
We retain personal information only as long as necessary to:
- fulfill services
- comply with legal obligations
- resolve disputes
7. Your Rights
You may request:
- access to your data
- correction of inaccurate data
- deletion of your data (where applicable)
- data portability
You may opt out of:
- email marketing (via unsubscribe link)
- SMS messages (by replying STOP)
8. Security
We implement safeguards including:
- encrypted data transmission
- secure infrastructure
- access controls
However, no method of transmission or storage is completely secure.
9. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
10. Updates
We may update this Privacy Policy periodically to reflect operational, legal, or service changes.
11. Contact
Apex Hospitality Rentals
Email: [email protected]
Phone: +1 (305) 204-9744
Address: Miami, FL